South Australian E-Waste Services

1300 973 566

Payments, Quotes & Billing Policy

South Australian E-Waste Services (SAEWS)

Effective Date: May 2026

1. Introduction

South Australian E-Waste Services (“SAEWS”, “we”, “our”, or “us”) provides electronic waste collection, end-of-life asset management, refurbishment, logistics, recycling, data destruction, and associated environmental services throughout South Australia and interstate support operations.

This Payments, Quotes & Billing Policy outlines the terms relating to:

  • Quotations
  • Pricing
  • Invoicing
  • Deposits
  • Payment obligations
  • Late payments
  • Additional charges
  • Credit arrangements
  • Asset buy-back payments
  • Refunds and disputes

This policy forms part of SAEWS operational and contractual documentation.

2. Quotes and Pricing

All quotations issued by SAEWS:

  • Are based on information available at the time of quoting
  • May be subject to inspection, confirmation, or reassessment
  • Are valid only for the period stated on the quotation
  • Are subject to operational availability
  • May change where asset quantities or conditions differ from original information supplied

Quotes may be provided:

  • In writing
  • Via email
  • Through formal proposals
  • Through approved online communication methods

Verbal estimates are indicative only unless confirmed in writing.

3. Pricing Factors

Pricing may vary depending on:

  • Asset quantities
  • Asset condition
  • Collection location
  • Accessibility
  • Weight and volume
  • Labour requirements
  • Site safety conditions
  • Time requirements
  • Transport distances
  • Hazardous material handling
  • Disposal requirements
  • Market conditions
  • Recycling costs
  • Refurbishment viability
  • Commodity value fluctuations

Certain services may be offered at no charge where commercially viable, including selected e-waste collections and standard pickup services.

However, SAEWS reserves the right to apply charges where:

  • Asset values do not offset operational costs
  • Excessive labour is required
  • Disposal liabilities exist
  • Hazardous materials are identified
  • Contaminated or damaged items are present
  • Non-approved materials are included

4. Additional Charges

Additional charges may apply for:

  • Stairs or difficult access
  • Lift restrictions
  • Excessive waiting times
  • Manual handling requirements
  • Emergency or after-hours services
  • Site delays outside SAEWS control
  • Failed collection attempts
  • Palletising or packing services
  • Secure destruction services
  • Inventory reporting
  • Environmental reporting
  • Storage fees
  • Regional or interstate transport
  • Non-disclosed items
  • Hazardous or prohibited materials

Where practical, SAEWS will attempt to notify clients prior to applying additional charges.

5. Payment Terms

Unless otherwise agreed in writing:

  • Payment terms are strictly 7 days from invoice date
  • Invoices are payable in Australian Dollars (AUD)
  • Payment obligations remain valid regardless of internal client approval processes
  • SAEWS may suspend services for overdue accounts

SAEWS may require:

  • Upfront payment
  • Deposits
  • Progress payments
  • Approved credit applications
  • Credit card authorisation

6. Accepted Payment Methods

SAEWS may accept payment through:

  • Electronic funds transfer (EFT)
  • Bank transfer
  • Credit or debit card
  • Approved invoicing arrangements
  • Other approved payment methods

Processing fees may apply to certain payment methods where permitted by law.

7. Late Payments and Overdue Accounts

Where invoices become overdue, SAEWS reserves the right to:

  • Suspend ongoing services
  • Withhold certificates or reporting
  • Pause collections or processing
  • Charge administrative fees
  • Recover collection costs
  • Refer debts to external collection agencies
  • Commence legal recovery proceedings where necessary

Interest may be charged on overdue amounts where permitted under applicable law or contractual agreement.

Clients are responsible for reasonable recovery costs associated with unpaid accounts.

8. Deposits and Prepayments

SAEWS may require deposits for:

  • Large-scale projects
  • Bin installations
  • Interstate logistics
  • Equipment purchases
  • Custom refurbishment works
  • Special order services
  • Government or commercial projects
  • High-risk or non-standard works

Deposits may be non-refundable where costs or resource allocation have already occurred.

9. Asset Buy-Back Payments

Where SAEWS purchases or provides value for assets:

  • Asset values may depend on market demand, condition, age, specifications, testing outcomes, and resale viability
  • Indicative pricing may change following inspection or testing
  • Payment timeframes may vary depending on project size and verification requirements

SAEWS reserves the right to reject or revise buy-back offers where:

  • Assets differ from descriptions provided
  • Devices are damaged or incomplete
  • Market values change significantly
  • Data destruction requirements impact resale viability

10. Ownership and Retention Rights

Until payment is received in full:

  • SAEWS may retain ownership rights over supplied goods or services where legally permitted
  • SAEWS may withhold release of processed assets, reports, certificates, or refurbished items
  • Clients may remain liable for storage or holding costs

Where assets are transferred to SAEWS for recycling or destruction, ownership transfer conditions may apply as outlined in separate agreements or service documentation.

11. Refunds

Refund requests will be assessed on a case-by-case basis.

Refunds may not be available for:

  • Completed labour services
  • Completed data destruction services
  • Disposal or recycling costs already incurred
  • Collection services already performed
  • Custom or project-based works
  • Deposits relating to reserved operational capacity

Approved refunds may be subject to administrative or processing deductions.

12. Invoice Disputes

Clients must notify SAEWS of invoice disputes within 7 days of invoice issue.

Dispute notifications should include:

  • Invoice number
  • Nature of dispute
  • Supporting information
  • Relevant documentation

Undisputed portions of invoices remain payable during dispute resolution processes.

SAEWS will make reasonable efforts to review disputes in good faith.

13. Quotes for Government and Corporate Clients

Where services are provided to government, education, commercial, or corporate clients:

  • Additional procurement conditions may apply
  • Formal acceptance documentation may be required
  • Site inductions or compliance requirements may apply
  • Purchase orders may be required prior to works commencing

SAEWS reserves the right to decline works where procurement or compliance requirements are unreasonable or commercially impractical.

14. Environmental and Disposal Costs

Certain e-waste items may attract disposal or environmental processing costs due to:

  • Hazardous components
  • Recycling complexity
  • Commodity market fluctuations
  • Low recovery value
  • Specialised handling requirements

Examples may include:

  • CRT equipment
  • Damaged batteries
  • Swollen lithium batteries
  • Contaminated electronics
  • Hazardous materials
  • Non-compliant waste streams

Charges relating to environmental compliance may vary over time.

15. Cancellation Policy

Cancellation fees may apply where:

  • Resources have been allocated
  • Labour has been scheduled
  • Transport has been booked
  • Bin deliveries have occurred
  • Interstate logistics have commenced

Clients should provide reasonable notice for cancellations or rescheduling requests.

16. Limitation of Liability

To the maximum extent permitted by law:

  • SAEWS is not liable for indirect or consequential losses arising from payment disputes or delayed services
  • Liability is limited to the value of the affected service
  • SAEWS is not responsible for banking delays, third-party payment failures, or processing interruptions

Nothing in this policy excludes rights under Australian Consumer Law.

17. Compliance with Australian Laws

SAEWS aims to operate in accordance with applicable legislation, including:

  • Australian Consumer Law
  • Fair Trading obligations
  • Privacy Act 1988 (Cth)
  • Environment Protection Act 1993 (SA)
  • Work Health and Safety Act 2012 (SA)
  • Applicable taxation and invoicing obligations

18. Amendments

SAEWS reserves the right to amend this policy at any time.

Updated versions may be published through:

  • Company website
  • Service agreements
  • Quotations
  • Operational documentation
  • Client communications

Continued engagement of services constitutes acceptance of revised terms.

19. Contact Information

South Australian E-Waste Services (SAEWS)
saews.net
Email: info@saews.net
Phone: 1300 973 566

Disclaimer

This document is provided as a general operational policy statement and does not constitute financial, accounting, taxation, or legal advice. Clients should seek independent professional advice where specific commercial or regulatory obligations apply.