South Australian E-Waste Services

1300 973 566

Terms and Conditions

South Australian E-Waste Services (SAEWS)

Effective Date: May 2026

These Terms and Conditions (“Terms”) govern the supply of services by South Australian E-Waste Services (“SAEWS”, “we”, “our”, or “us”) to any customer, client, business, organisation, government entity, or individual (“Client”, “you”, or “your”).

By engaging SAEWS services, booking a collection, accepting a quotation, signing a proposal, using our website, or providing goods for collection, transport, refurbishment, recycling, storage, or disposal, you agree to these Terms and Conditions.

1. Definitions

For the purposes of these Terms:

  • “E-Waste” refers to electronic and electrical equipment intended for reuse, refurbishment, recycling, destruction, disposal, or resale.
  • “Assets” refers to any equipment, devices, infrastructure, materials, or items provided to SAEWS.
  • “Services” refers to any collection, transport, inventory, reporting, refurbishment, repair, recycling, disposal, asset management, data destruction, logistics, or related services provided by SAEWS.
  • “Data Destruction” refers to logical wiping, physical destruction, shredding, or sanitisation services.
  • “Certificates” refers to any documentation issued by SAEWS relating to services performed.
  • “Site” refers to any customer premises, warehouse, office, residential property, or collection location.

2. Scope of Services

SAEWS may provide services including but not limited to:

  • E-waste collections
  • Office and warehouse cleanouts
  • End-of-life IT asset management
  • Equipment decommissioning
  • Data destruction services
  • Asset inventory and reporting
  • Refurbishment and resale preparation
  • Responsible recycling
  • Bin services and swap-over programs
  • Packing and palletising
  • Transport and logistics support
  • Environmental reporting
  • Asset buy-back programs
  • Storage and holding services
  • Equipment redeployment

Services may vary depending on site conditions, item types, quantity, accessibility, safety requirements, and operational availability.

3. Quotes and Pricing

All quotations issued by SAEWS:

  • Are valid for the period stated on the quotation unless otherwise specified
  • May be subject to inspection or confirmation of asset quantities and conditions
  • Exclude additional works unless specifically stated
  • May be adjusted where actual conditions differ from information provided

Additional charges may apply for:

  • Excessive volumes
  • Hazardous or prohibited materials
  • Difficult site access
  • Stairs, lifts, or manual handling requirements
  • Excessive labour requirements
  • Emergency or after-hours works
  • Regional or interstate transport
  • Non-disclosed items
  • Failed collections
  • Waiting time or delays outside SAEWS control

Pricing may include:

  • Collection and transport fees
  • Bin hire or swap-over charges
  • Labour charges
  • Recycling or disposal charges
  • Data destruction charges
  • Refurbishment costs
  • Storage fees
  • Administrative costs
  • Environmental reporting services

4. Payment Terms

Unless otherwise agreed in writing:

  • Payment terms are strictly 7 days from invoice date
  • Late payments may incur administrative fees or interest charges
  • SAEWS reserves the right to suspend services for overdue accounts
  • Ownership of assets purchased by SAEWS does not transfer until payment obligations are finalised where applicable

SAEWS may require:

  • Upfront payment
  • Deposits
  • Credit card authorisation
  • Approved account applications

All pricing is in Australian Dollars (AUD) unless otherwise stated.

5. Ownership and Transfer of Assets

Unless otherwise agreed in writing:

  • Assets provided to SAEWS for recycling, destruction, refurbishment, or disposal become the property of SAEWS upon collection
  • Clients warrant they are authorised to release all assets provided
  • SAEWS may determine appropriate downstream processing pathways
  • Items may be refurbished, dismantled, recycled, resold, harvested for parts, or disposed of in accordance with operational and environmental requirements

Where buy-back agreements apply:

  • Ownership transfer conditions will be outlined separately
  • Asset values may depend on condition, age, specifications, testing outcomes, and market demand

6. Client Responsibilities

Clients agree to:

  • Provide accurate information regarding assets and site conditions
  • Ensure lawful ownership or authority over assets
  • Remove personal belongings from equipment prior to collection
  • Ensure safe and reasonable site access
  • Identify hazardous or damaged materials prior to service
  • Disclose any biohazards, chemicals, asbestos, batteries, swelling lithium batteries, or dangerous goods
  • Ensure personnel onsite comply with safety directions

SAEWS reserves the right to refuse collection or suspend services where safety or compliance concerns exist.

7. Data Destruction and Client Responsibilities

SAEWS provides data destruction services using commercially recognised processes and tools, including software-based wiping and/or physical destruction methods.

Clients acknowledge:

  • Data destruction services reduce risk but no method can guarantee absolute impossibility of data recovery under all circumstances
  • Clients remain responsible for backing up required data prior to service
  • SAEWS is not liable for loss of business data, software, licensing, configurations, or records
  • Devices that are physically damaged or non-functional may require physical destruction instead of software wiping

Certificates may be issued upon completion of services where applicable.

Where software wiping is requested:

  • Drives must be reasonably operational
  • Failed or unreadable drives may require alternate destruction methods
  • Additional fees may apply for failed media handling

8. Environmental Compliance

SAEWS aims to operate in accordance with applicable environmental legislation and responsible recycling principles.

SAEWS supports:

  • Responsible resource recovery
  • Reuse and refurbishment initiatives
  • Circular economy outcomes
  • Landfill diversion where practical
  • Environmentally responsible downstream processing

Clients acknowledge:

  • Certain materials may require specialised processing
  • Not all equipment can be refurbished or recycled
  • Disposal pathways may vary depending on item condition and regulatory requirements

9. Prohibited Items

Unless specifically agreed in writing, SAEWS may refuse or reject:

  • Explosives or ammunition
  • Chemicals or hazardous liquids
  • Radioactive materials
  • Medical waste
  • Biological waste
  • Illegal goods
  • Unidentified dangerous goods
  • Excessively contaminated materials
  • Asbestos-containing materials

Additional charges may apply where prohibited or undisclosed items are encountered.

10. Limitation of Liability

To the maximum extent permitted by law:

  • SAEWS is not liable for indirect, incidental, special, or consequential damages
  • SAEWS is not liable for loss of profits, revenue, data, goodwill, or business interruption
  • SAEWS liability is limited to the value of the specific service provided
  • SAEWS is not responsible for pre-existing equipment damage or hidden defects
  • Clients assume risk for assets left onsite awaiting collection unless otherwise agreed

Nothing in these Terms excludes rights under the Australian Consumer Law where such rights cannot legally be excluded.

11. Insurance

SAEWS maintains insurance policies considered appropriate for its operations, which may include:

  • Public liability insurance
  • Commercial vehicle insurance
  • Workers compensation coverage

Clients are responsible for maintaining insurance over their own assets unless otherwise agreed.

12. Access and Workplace Safety

Clients must provide:

  • Safe site access
  • Reasonable working conditions
  • Hazard disclosure information
  • Compliance with WHS requirements

SAEWS may suspend or terminate services where:

  • Unsafe conditions exist
  • Violence, abuse, or harassment occurs
  • Access restrictions prevent safe operation
  • Regulatory breaches are identified

13. Scheduling and Cancellations

Collection times and service dates are estimates unless confirmed otherwise.

SAEWS is not liable for delays caused by:

  • Traffic conditions
  • Weather events
  • Equipment failure
  • Workforce shortages
  • Regulatory delays
  • Events outside reasonable control

Cancellation fees may apply where bookings are cancelled without reasonable notice.

14. Refurbishment and Resale

Where assets are refurbished or resold:

  • Items may contain cosmetic imperfections
  • Refurbished items are tested to operational standards deemed appropriate by SAEWS
  • Warranty terms, if applicable, will be outlined separately
  • Software licensing remains the responsibility of the purchaser unless otherwise stated

15. Confidentiality

SAEWS will take reasonable steps to maintain confidentiality regarding client information and collected assets.

However, clients acknowledge:

  • Operational information may be shared with contractors or downstream processors where reasonably required
  • Legal disclosure obligations may apply under Australian law
  • Absolute confidentiality of damaged or inaccessible media cannot be guaranteed without physical destruction services

16. Modern Slavery and Ethical Conduct

SAEWS is committed to ethical business practices and compliance with Australian labour and environmental expectations.

SAEWS maintains a zero-tolerance approach to:

  • Forced labour
  • Human trafficking
  • Child labour
  • Exploitative labour practices
  • Unsafe or unlawful recycling practices

Further information is available in the SAEWS Modern Slavery Statement.

17. Compliance with Laws

Clients and SAEWS agree to comply with all applicable laws and regulations, including but not limited to:

  • Environment Protection Act 1993 (SA)
  • Work Health and Safety Act 2012 (SA)
  • Fair Work Act 2009 (Cth)
  • Privacy Act 1988 (Cth)
  • Australian Consumer Law
  • Waste transport and environmental legislation
  • Dangerous goods regulations

18. Force Majeure

SAEWS is not liable for failure or delay in performing obligations where caused by events beyond reasonable control, including:

  • Natural disasters
  • Fire
  • Flood
  • Pandemic events
  • Government restrictions
  • Industrial disputes
  • Transport disruptions
  • Equipment failures
  • Supply chain interruptions

19. Website and Online Information

Information provided on the SAEWS website or marketing materials is general in nature and may change without notice.

SAEWS does not guarantee:

  • Continuous website availability
  • Accuracy of third-party information
  • Compatibility of online content with all devices

20. Governing Law

These Terms are governed by the laws of South Australia and Australia.

Any disputes arising from these Terms shall be subject to the jurisdiction of the courts of South Australia.

21. Amendments

SAEWS reserves the right to update or amend these Terms at any time.

Updated Terms may be published via:

  • Company website
  • Quotations
  • Service agreements
  • Operational documentation

Continued engagement of services constitutes acceptance of revised Terms.

22. Contact Information

South Australian E-Waste Services (SAEWS)
saews.net
Email: info@saews.net
Phone: 1300 973 566

Disclaimer

These Terms and Conditions are provided as a general business framework and do not constitute legal advice. SAEWS recommends obtaining independent legal advice to ensure suitability for specific operational, contractual, or regulatory requirements.